Refund Policy
OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase.
If your purchase does not match the description or if the item is defective, please contact us within 7 days of receiving your order. We will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct item(s) or refund your payment.
For defective or faulty products, please take photos or videos and email us at:
We will replace or refund your purchase after confirmation.
PLEASE NOTE:
This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Also, we cannot refund orders for our special handmade pride flags, since it takes a lot of manual effort to create the art pieces and then make the flags using them.
If the package doesn't arrive on time, we'll refund the shipping fee, but we cannot refund you the original fee for the custom flag.
If it doesn't arrive or the package goes missing, we'll send you a new shipment.
RETURNS & REFUNDS
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please make sure you enter the correct information on the shipping page. Refunds or order cancellations more than 24 hours after ordering will not be accepted if incorrect information was entered by the customer.
How to Request a Refund
In order to receive your refund, please follow the steps below:
Products can only be returned if they are still in their original condition and packaging.
Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number (RA#) by emailing:
Please include:
- A detailed reason for the return
- Photos or a video of the product supporting your reason for return
Upon approval, you will receive your RA# and the address of the closest warehouse where you can mail the product you would like to return.
To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing return packages.
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Please make sure you send the item back as a gift, as we do not cover customs fees for returns.
Upon receipt of your package, your returned product(s) will be examined.
Once approved, a full refund will be issued to your original method of payment.
A refund receipt will be emailed to the email address you used when making your original purchase.
Partial Refunds
There are certain situations where only partial refunds may be granted, if applicable:
- Any item not in its original condition
- Any item that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Several types of goods are exempt from being returned.
We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at:
EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange an item for the same item, please email us at:
SALE / PROMOTION ITEMS
Only regular-priced items may be refunded.
Unfortunately, sale or promotional items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
If you cancel your order before it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and charges assessed to us for refunds by credit card companies and payment providers.
INVALID REASONS FOR RETURNS
Buyer No Longer Wants the Items
This is the most common example which we cannot honor if we want to continue offering great value at Vernocoast.
The buyer should make sure that they want to purchase the item(s) before submitting an order, not after.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items included in that order.
Buyer Wants a Different Variant
If you selected a specific variant at the time of ordering and received the exact variant ordered, deciding afterward that you want another variant is not considered a valid reason for a refund.
Buyer Found the Item Cheaper Somewhere Else
The buyer should be confident that they are ready to pay the listed price before submitting an order.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items included in that order.
Contact: service@vernocoast.com
Website: vernocoast.com